Shipping policy
This Shipping Policy explains how Freonwell processes and delivers orders placed through Freonwell.com. Refrigerant cylinders are regulated goods, so carrier and destination restrictions may apply.
Shipping overview
| Ships from | United States warehouse |
|---|---|
| Standard shipping area | Eligible street addresses in the contiguous 48 United States and Washington, DC |
| Shipping fee | $30 per refrigerant cylinder |
| Processing time | Generally within 24 business hours after order acceptance |
| Estimated transit time | 3–5 business days after dispatch |
| Tracking | Provided after dispatch |
Business days are Monday through Friday, excluding United States federal holidays. Processing and delivery times are estimates and are not guaranteed.
1. Shipping charges
Standard refrigerant shipping is calculated according to the number of cylinders in your order:
| Order quantity | Standard shipping charge |
|---|---|
| 1 cylinder | $30 |
| 2 cylinders | $60 |
| 3 cylinders | $90 |
The final shipping charge is displayed at checkout before payment. Accessories, bulk orders, oversized orders, freight shipments, or products requiring special service may use a different rate displayed at checkout or provided in writing.
2. Shipping area and address restrictions
| Destination | Standard refrigerant delivery |
|---|---|
| Contiguous 48 states and Washington, DC | Available for eligible street addresses |
| PO Box | Not available |
| APO, FPO, or DPO address | Not available |
| Alaska, Hawaii, and United States territories | Not available unless approved in writing before ordering |
| International destination | Not available unless approved in writing before ordering |
The delivery address must be complete, accurate, and eligible for regulated-goods delivery. Contact support@freonwell.com immediately if an address is incorrect. Changes are not guaranteed after processing begins and may be unavailable after dispatch.
3. Processing and delivery estimates
Eligible in-stock orders are generally dispatched within 24 business hours after acceptance. Orders placed on weekends or holidays begin processing on the next business day.
Processing may take longer when certification, employer authorization, payment, fraud review, address verification, bulk freight, or special handling requires additional review.
Estimated delivery is 3–5 business days after dispatch. Weather, holidays, remote-area service, address corrections, carrier capacity, hazardous-material routing, and other events outside our reasonable control may cause delays.
4. Tracking and delivery
Tracking information is sent after dispatch. A tracking number may be created before the carrier completes its first physical scan, so allow time for tracking events to appear.
A signature, adult recipient, or authorized business representative may be required. Please ensure that an eligible recipient is available when required.
When the shipment arrives, verify the product label and inspect the carton, cylinder, valve, and seal before opening or using the product. Keep all packaging and shipping labels until the order has been inspected.
5. Damaged, leaking, delayed, or missing shipments
Do not use or return a cylinder that appears damaged, leaking, unsealed, altered, or unsafe. Keep it away from heat and ignition sources, follow the Safety Data Sheet and carrier or local safety instructions, and contact us when it is safe to do so.
For a delivery problem, email support@freonwell.com with:
- Order number and tracking number.
- A short description of the issue.
- Photos of the cylinder, valve, product label, damage, packaging, shipping label, and batch code when applicable.
Do not discard the product or packaging while a claim is under review unless safety instructions require otherwise.
If tracking shows delivered but the package cannot be found, confirm the address, check all receiving areas and authorized recipients, review any carrier delivery photo, and contact both the carrier and Freonwell. A replacement or refund is determined after available delivery records and carrier findings are reviewed.
6. Refused or undeliverable shipments
If a shipment is refused, unclaimed, or returned because of an incorrect address, inaccessible location, unavailable recipient, ineligible destination, or customer action, the customer may be responsible for the original shipping charge, return transportation, regulated-goods handling, address correction, storage, or redelivery fees.
Any available refund is determined after the shipment is safely returned and inspected.
7. Bulk and freight orders
Large-quantity and commercial orders may require a custom freight quote. Before ordering, email support@freonwell.com with the refrigerant type, cylinder size, quantity, delivery ZIP code, company details, and requested delivery date.
8. Changes, cancellations, and returns
Contact us immediately to request an order change or cancellation. Changes and cancellations are not guaranteed after processing begins. Once an order has been handed to the carrier, it cannot be treated as canceled.
Do not ship refrigerant back to Freonwell without written approval and carrier instructions. Return eligibility and refunds are governed by our Returns and Refunds Policy.
9. Contact us
Freonwell Customer Support
Website: Freonwell.com
Email: support@freonwell.com
Please include your order number and tracking number when available.