Frequently Asked Questions

We accept the major cards and accelerated payment methods displayed during secure Shopify checkout. The exact options available are shown at checkout and can vary by device or location.

You can use guest checkout when it is offered. Creating an account makes it easier to review order history, saved addresses and the latest status of your purchases.

Contact support as soon as possible with your order number. If the order has not entered fulfillment, we will do our best to update or cancel it, but changes cannot be guaranteed after processing begins.

Standard shipping is $30 per cylinder and updates with the quantity in your order. Review the final shipping amount shown at checkout before completing payment.

Bulk pricing may be available depending on quantity, destination, inventory and freight requirements. Contact support with the refrigerant type, cylinder size, quantity, delivery ZIP code and requested delivery date for a confirmed quote.

After checkout, Shopify sends an order confirmation to the email address or phone number entered with the order. Review the product, quantity, shipping address and contact details immediately, and contact support promptly if anything is incorrect.

Use the billing and shipping fields presented at checkout. The delivery address must be accurate, complete and eligible for regulated-goods delivery; carrier or address restrictions can prevent shipment even when a separate billing address is accepted.

Your confirmation shows the products, quantities, shipping charge, taxes when applicable and total paid. You may also review the order in your customer account when available, or contact support with the order number if you need help locating the record.

Orders ship from the United States within 24 business hours. Orders placed on weekends are processed on the next business day.

Estimated delivery is 3–5 business days after dispatch. Delivery dates are estimates and can be affected by weather, federal holidays, address corrections, remote-area service and carrier restrictions.

Tracking is provided after dispatch. Use the tracking link in your shipping notification, or review the relevant order in your customer account when available.

Orders are dispatched from our U.S. warehouse. The delivery estimate shown for your ZIP code begins after processing and carrier pickup.

Use the delivery ZIP checker on the product page to confirm availability and view an estimate. Standard delivery is intended for eligible addresses in the contiguous 48 states and Washington, DC; regulated-goods and carrier restrictions may apply.

A tracking number can be created before the carrier completes its first physical scan. Allow time after the dispatch notice for tracking events to appear; if the status remains unchanged beyond the expected processing window, contact support with your order number.

First review the latest carrier tracking and any delivery exception. Weather, holidays, address corrections and remote-area service can cause delays. If the package has moved beyond the estimated window without a useful update, contact support with your order and tracking numbers.

Contact support immediately. An address may be corrected only before fulfillment or carrier restrictions make the change unavailable. Changes are not guaranteed after dispatch, so verify the complete delivery address before payment.

Use only the refrigerant specified on the equipment nameplate or in the manufacturer documentation. If you are unsure, send support a clear photo of the nameplate plus the equipment make and model before ordering.

No. Refrigerants are not interchangeable and must not be mixed. Any conversion or retrofit must follow the equipment or retrofit manufacturer’s written requirements and should be completed by a qualified professional.

Net contents vary by refrigerant and cylinder size. Check the Specifications area on the individual product page for the listed net weight; the cylinder tare weight and outer packaging are not included in that amount.

Refrigerant recovery, charging, leak testing and system servicing should be performed by an appropriately qualified HVAC or refrigeration professional using compatible equipment. Confirm the requirements that apply to the product, application and location before ordering or use.

Confirm that the product label matches your order and check the seal, valve, cylinder and outer packaging. Do not use a cylinder that appears damaged, leaking, unsealed or altered; contact support promptly with photos.

Net weight is the amount of refrigerant inside the cylinder. Shipping or gross weight also includes the cylinder, valve and packaging, so it will be higher. Use the net contents listed on the product page when comparing product quantity.

Review the Specifications and product-information areas on the relevant product page. Use the listed refrigerant type, net contents, cylinder details and linked Safety Data Sheet together with the equipment manufacturer’s documentation.

Support can help you read the listing and identify the information needed for comparison, but cannot replace the equipment manufacturer’s requirements or a qualified technician’s diagnosis. The nameplate and approved service documentation determine compatibility.

A return request must be made within 30 days. Only unused, unopened cylinders in their original condition and packaging are eligible, and all regulated-goods returns require approval before shipment.

Contact support before sending anything back. Include your order number, the item you want to return, the reason for the request and clear photos when relevant so the return can be reviewed and the correct instructions provided.

No. Return eligibility is limited to unused and unopened cylinders in their original condition and packaging. Do not ship regulated goods without prior approval and the required carrier instructions.

Return shipping costs are the customer’s responsibility unless support confirms otherwise for an approved order issue. Specialized carrier requirements may apply to regulated goods.

Approved refunds are issued after the returned item is received and inspected. Your bank or payment provider may need additional time to post the credit to your account.

Do not send a cylinder back without approval. A requested exchange must first be reviewed under the return conditions for regulated goods; eligibility, carrier requirements, product availability and any price difference will determine the available resolution.

Do not open or use it. Contact support promptly with your order number and clear photos of the product label, cylinder, package and shipping label so the shipment can be compared with the order and the correct resolution provided.

Yes. Keep the cylinder, seals, outer carton, labels and protective packaging until you have inspected the order and any reported issue is resolved. Original condition and packaging are required for an eligible return.

Keep cylinders upright, secured and in a cool, dry, well-ventilated location. Protect them from heat, direct sunlight and physical damage, and always follow the cylinder label and Safety Data Sheet.

Keep the cylinder secured against movement and protected from damage. Do not store it in an enclosed passenger area, and follow the cylinder label, carrier instructions and all requirements that apply to the shipment.

Do not use or attempt to repair the cylinder. Keep it away from heat, flames and occupied indoor areas, and contact support with your order number plus clear photos of the cylinder, valve, damage, packaging, shipping label and batch code.

Review the product label, Specifications area and Safety Data Sheet before use. The equipment manufacturer’s service instructions and the applicable handling, recovery, storage and transport requirements also apply.

No. Do not intentionally release refrigerant. Recovery, charging and system service should be completed by qualified personnel using suitable recovery and service equipment.

Do not store a cylinder in an enclosed passenger area or leave it exposed to heat. During permitted transport, keep it secured and protected, minimize transport time and follow the product label, Safety Data Sheet and applicable carrier requirements.

Keep the valve protected until the cylinder is ready for use. Inspect the valve before connecting compatible service equipment, and never use or attempt to repair a valve or cylinder that appears damaged, leaking or altered.

Do not place a refrigerant cylinder in ordinary household waste or deliberately vent any remaining refrigerant. Use a qualified recovery or cylinder-handling provider and follow the product label plus the disposal requirements that apply in your area.

Use the Contact Us form, the support email option, WhatsApp when configured, or the chat button during available support hours.

We aim to reply to contact-form messages within 1 business day. Complex compatibility, carrier or regulated-goods questions may require additional review.

Send a clear photo of the equipment nameplate together with the make, model, currently specified refrigerant and any relevant manufacturer documentation. Support can help you review the listing, but a qualified technician should make the final system decision.

Include your order number, checkout email, a concise description of the issue and clear photos. For damage, photograph the cylinder, valve, outer packaging, shipping label and batch code before discarding any packaging.

Yes. Send the refrigerant type, cylinder size, quantity, delivery ZIP code or country, company details and requested delivery date so inventory, freight and applicable shipping restrictions can be reviewed.

Support can explain product-page information and help locate specifications or safety documents, but it does not replace on-site diagnosis or professional service instructions. Installation, charging, recovery and repair should be handled by an appropriately qualified technician.

Use the dispatch email and carrier tracking link for shipment status. If customer accounts are available, you can also review the relevant order there; contact support with the order number if the information is missing or unclear.

Yes. Contacting support before checkout is recommended when the refrigerant type, cylinder size, valve connection, delivery eligibility or bulk requirement is uncertain. Include the relevant equipment and destination details so the question can be reviewed efficiently.