Privacy policy

This Privacy Policy describes how Freonwell ("Freonwell," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit Freonwell.com, purchase our products, contact our support team, or otherwise interact with our services (collectively, the "Services").

Our store is powered by Shopify. Shopify provides the ecommerce platform that allows us to offer the Services to you. Depending on the features and service providers enabled on our store, Shopify and other providers may process personal information on our behalf or for their own stated purposes.

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

1. Personal information we collect

The personal information we collect depends on how you interact with Freonwell. It may include:

Contact and account information

• Name, billing address, shipping address, email address, and telephone number.
• Customer account credentials and account preferences, if you create an account.
• Communication and marketing preferences.

Order and transaction information

• Products viewed, added to your cart, purchased, returned, or refunded.
• Order number, purchase date, order value, shipping method, delivery status, and transaction history.
• Billing and payment-related information. Payment card information is processed by Shopify and applicable payment providers; Freonwell does not normally receive or store your complete payment card number.

Purchase-eligibility and product-support information

• Professional certification, license, employer, business, or resale information submitted to demonstrate eligibility to purchase regulated products.
• Equipment information, system type, refrigerant type, equipment nameplate photos, and other compatibility details you voluntarily provide.
• Photos of products, cylinders, labels, packaging, shipping damage, or other materials submitted for customer support, returns, or claims.

Communications and user-submitted content

• Emails, contact-form submissions, chat messages, customer service records, and other communications with us.
• Product reviews, ratings, photos, feedback, survey responses, or other content you choose to submit.

Device and usage information

• IP address, browser type, device type, operating system, language, and approximate location derived from your IP address.
• Pages viewed, links clicked, referring website, search activity, cart activity, checkout activity, and the date and time of interactions.
• Cookie identifiers, advertising identifiers, and similar online identifiers, subject to your available consent and privacy choices.

2. How we collect personal information

We collect personal information from the following sources:

• Directly from you when you place an order, create an account, submit purchase-eligibility documents, contact support, request a return, subscribe to marketing, or provide other information.
• Automatically through cookies, pixels, log files, and similar technologies when you use the Services.
• From Shopify and service providers that support our store, payments, fraud prevention, shipping, analytics, advertising, communications, reviews, and customer service.
• From business and marketing partners when permitted by applicable law and consistent with your privacy choices.

3. How we use personal information

We may use personal information to:

• Provide, operate, maintain, and improve the Services.
• Process payments, fulfill orders, arrange shipping, provide tracking, and complete returns or refunds.
• Verify eligibility to purchase regulated products and maintain records required for safety, fraud prevention, contractual, or legal purposes.
• Respond to questions about product compatibility, orders, delivery, returns, and technical support.
• Detect, investigate, and prevent fraud, abuse, security incidents, unauthorized transactions, and violations of our policies.
• Personalize your shopping experience and recommend relevant products or content.
• Send transactional communications, including order confirmations, shipping updates, service notices, and policy updates.
• Send marketing communications when permitted by law. You can unsubscribe at any time using the link in a marketing email.
• Measure store performance, understand how visitors use the Services, and improve our products, content, advertising, and customer support.
• Comply with applicable laws, lawful requests, tax obligations, recordkeeping requirements, and enforcement of our agreements.
• Protect the rights, property, safety, and security of Freonwell, our customers, service providers, and others.

4. Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate the Services and understand how they are used.

These technologies may be used for:

• Essential functions, such as security, account access, shopping cart operation, checkout, fraud prevention, and remembering privacy preferences.
• Analytics and performance, such as measuring traffic, identifying errors, and understanding how visitors use our store.
• Personalization, such as remembering selections and presenting relevant content.
• Advertising, such as measuring campaigns and presenting advertising that may be more relevant to you, where permitted.

You can manage cookies through your browser settings and through any cookie banner or privacy choices tool displayed on our store. Blocking essential cookies may prevent some features, including cart and checkout functions, from working correctly.

Where required, we obtain consent before using non-essential cookies. We also honor applicable opt-out preference signals, such as Global Privacy Control, where required by law and supported by our privacy settings.

5. How we disclose personal information

We may disclose personal information to the following categories of recipients for legitimate business purposes:

• Shopify, which hosts and operates our ecommerce store and provides related commerce, security, analytics, and customer-experience services.
• Payment providers that process payments, refunds, disputes, and fraud checks.
• Shipping and logistics providers that prepare, transport, track, and deliver orders, including providers authorized to handle regulated goods.
• Technology and business service providers that support hosting, security, fraud prevention, analytics, email, messaging, customer service, reviews, data storage, and website operations.
• Advertising and marketing partners that help measure campaigns or present advertising, subject to applicable consent and opt-out rights.
• Professional advisers, such as lawyers, accountants, auditors, insurers, and compliance advisers.
• Government authorities and other parties when disclosure is required by law, legal process, safety obligations, or to protect rights and prevent fraud or harm.
• Parties involved in a business transaction, such as a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business or assets.

We do not exchange personal information for money. However, some privacy laws define "sale," "sharing," or "targeted advertising" broadly. Depending on the advertising, analytics, and Shopify features enabled on our store, disclosure of online identifiers and internet activity to advertising partners may be treated as a sale or sharing under those laws. You may have the right to opt out as described below.

6. Shopify

Because our store is powered by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve its platform and related services.

Information submitted through the Services may be transmitted to Shopify and third parties located in countries other than the country where you live. Shopify may also use certain customer information to provide enhanced commerce, personalization, fraud prevention, measurement, or advertising services when those features are enabled, subject to applicable privacy settings and choices.

For more information about Shopify's privacy practices, please review the Shopify Consumer Privacy Policy. Where available, you may also use the Shopify Privacy Portal.

7. Advertising and privacy choices

Depending on your location, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

You can exercise available choices by:

• Using the "Your Privacy Choices," "Do Not Sell or Share My Personal Information," or similar link displayed in our store footer, when available.
• Adjusting your choices through our cookie banner or privacy preferences tool.
• Enabling Global Privacy Control in a supported browser or extension.
• Emailing support@freonwell.com with the subject line "Privacy Opt-Out Request."

Your opt-out may apply only to the browser and device you use when submitting the request. You may need to repeat your choice on other browsers or devices and after clearing cookies.

8. Data retention

We retain personal information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Privacy Policy. The retention period depends on the type of information, our relationship with you, legal and regulatory requirements, safety and product-compliance obligations, dispute-resolution needs, fraud prevention, and enforcement of our agreements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

9. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. If you believe your account or personal information has been compromised, contact us promptly at support@freonwell.com.

10. International data transfers

Freonwell, Shopify, and our service providers may process and store personal information in the United States and other countries. Those countries may have privacy laws that differ from the laws where you live.

Where required, appropriate contractual or legal safeguards are used for international transfers of personal information.

11. Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to or confirmation of the personal information we process about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a portable copy of personal information.
• Opt out of the sale or sharing of personal information or its use for targeted advertising.
• Limit certain uses or disclosures of sensitive personal information, where applicable.
• Withdraw consent when processing is based on consent.
• Object to or restrict certain processing.
• Appeal a decision regarding your privacy request, where applicable.
• Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.

To submit a request, email support@freonwell.com with the subject line "Privacy Request." Describe the right you wish to exercise and provide enough information for us to locate your records.

We may need to verify your identity before completing a request. Verification may require information that matches our records, such as your name, email address, shipping address, or order number. We will use verification information only to process the request.

You may use an authorized agent where permitted by law. We may require proof of the agent's authority and may ask you to verify your identity directly.

If we deny a request and applicable law gives you a right to appeal, email support@freonwell.com with the subject line "Privacy Appeal" and explain why you believe the decision should be reconsidered.

12. Professional certification and sensitive information

Where required for the sale of regulated products, we may collect professional certification, license, employer, business, or resale documentation. We use this information to verify purchase eligibility, maintain required records, prevent fraud, and comply with legal or contractual obligations.

Please do not submit Social Security numbers, financial account credentials, medical information, or other information that we have not specifically requested.

13. Children's privacy

The Services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe a child under 13 has provided personal information to us, contact support@freonwell.com so we can review and, where appropriate, delete the information.

14. Third-party websites and services

The Services may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy, security, or content practices of third parties. Review their privacy policies before providing personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal requirements, or other factors. We will post the revised policy on this page and update the "Last updated" date.

If required by applicable law, we will provide additional notice of material changes.

16. Contact us

For questions about this Privacy Policy or to exercise a privacy right, contact:

Freonwell Customer Support
Website: Freonwell.com
Email: support@freonwell.com

Please include "Privacy Request" in the subject line for privacy-rights requests.